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Background:

 

UserZoom is the primary platform for user testing at various companies, with various testing methods being utilized for moderated and unmoderated studies. Potential accessibility issues must be validated for keyboard-only users and participants using assistive devices.

 

While utilizing UserZoom for moderated and unmoderated studies, we must:

•Obtain the user experience when completing UserZoom surveys for keyboard-only users and participants using assistive devices

•Ensure the format of various questions and tasks are user friendly for keyboard-only users and people using assistive devices

•Determine potential problem areas across question types for keyboard-only users and users using assistive devices

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Objectives:

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Obtain the user experience of various survey structures for keyboard-only users, and participants using assistive devices 

 

•A separate series of questions are provided to keyboard-only users, and participants using assistive devices. Recruitment criteria is specific to keyboard-only users, people using an assistive device with or instead of their keyboard, and people using an assistive device with or instead of their mouse.

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Participants:

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79 participants completed the survey. 25 participants (1 duplicate participant) represent keyboard-only users, 54 participants (1 duplicate participant) represent people using an assistive device to complete the survey.

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•31 participants currently use an assistive device (e.g., Intellikeys, BigKeys, Speech-to-text) with or instead of a keyboard

•29 participants currently use an assistive device (e.g., an adaptive keyboard, joystick, trackpad, mouth stick) instead of their mouse

•27 participants only use their keyboard

•35 participants are using a tool to see their screen better

•13 participants are blind

•30 participants are color blind

•36 participants have difficulty using their hands when using a keyboard or mouse

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